By booking with Nozawa Hospitality ("us", "we", or "our") on www.addressnozawa.com (the “Service” or the “Site”) via third party application Roomboss, you consent to our payment and refund policies.
30% deposit is required within 30 days after invoice has been issued.
70% balance is required 30 days before your date of arrival.
Payment can be made either via Paypal or bank transfer.
Bank charges are of your own expense.
Bank details can be found on your invoice.
Do send us a copy of the transfer once completed.
If cancelled more than 30 days before your date of arrival, we will refund your 30% deposit.
If cancelled between 15 to 30 days before your date of arrival, 30% payment is required. This 30% payment is also known as your deposit, which should have been paid 30 days after issue of invoice.
If cancelled 14 days or lesser before your date of arrival, 100% payment is required.
There will be no refund for last minute drop-outs, early departure, or no-shows.
Refund will be made either via Paypal or bank transfer.
If via bank transfer, we will contact you to ask for your bank and personal details for the bank to process. Any additional bank charges will be deducted from the deposit.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you have any questions, contact us via email at firstname.lastname@example.org or use our Facebook messenger app on our website (www.addressnozawa.com).